What Soft Play Party Packages Usually Exclude: Questions to Ask
Soft play party packages often exclude adult catering, certain decorations, party bags, exclusive hire, and sometimes even cake. Always ask about allergy handling, deposit terms, setup times, and what you’ll need to bring. Get all details in writing before you book, as inclusions and exclusions can vary between venues.
What Is Usually Included in a Soft Play Party Package?
Soft play party packages in Glasgow generally provide a dedicated play period, access to a party room, children’s meals and drinks, and some basic decorations. Supervision by staff and post-party cleaning are commonly included. Some venues may offer a party host to lead games, though this is not universal. The specific food options, playtime duration, and access to facilities can differ between venues. It is important to read all booking documents closely and clarify what is included before agreeing to any terms. Some packages may specify a minimum or maximum number of children, which can affect the overall cost and what is provided.
| Feature | Usually Included? |
|---|---|
| Play Time | Yes |
| Children's Food | Yes |
| Party Room | Yes |
| Party Host | Sometimes |
| Decorations | Basic only |
| Party Bags | Rarely |
| Cleaning | Yes |
Check whether the basic decorations meet your expectations. Some venues may only provide balloons or banners, while others might include simple tableware. Always ask for a full list of what is provided in writing.
What Is Commonly Excluded from Party Packages?
Many soft play party packages exclude items such as adult catering, elaborate decorations, party bags, birthday cakes, and exclusive hire of the entire venue. These exclusions are often the main sources of additional charges. Venues may have a set menu for children and may not accommodate adult preferences without extra cost. Other common exclusions include themed entertainment, face painting, or extra playtime. Some venues charge for additional children over the package limit or for specific activities not included in the standard offer.
- Adult food and drinks: Typically not included in standard packages.
- Party bags: Sometimes offered as an add-on, but not standard.
- Exclusive use: Usually incurs an extra cost and is subject to availability.
- Birthday cake: Rarely included; bringing your own may be permitted but check for any restrictions.
- Decorations beyond basics: Themed or bespoke decorations are often excluded or require extra payment.
- Special entertainment: Such as magicians or mascots, generally not included.
Always clarify which services are available as add-ons and get all costs in writing to avoid unexpected expenses.
Adult Catering and Facilities
Soft play centres typically focus on children’s needs, so adult catering is not often included in the basic party package. If you require food or drinks for adults, ask whether there is a café on site, if adult platters can be arranged, or if bringing your own food is permitted. Some venues have restrictions on outside food due to health and safety guidelines. Seating for adults is usually available, but the quality and quantity of seating can vary. Ask about pram storage, high chairs, and accessible facilities. Parents of children with additional needs should confirm whether the venue can provide suitable access, quiet spaces, or other adjustments.
- Check if adult food is available to pre-order or only at the on-site café.
- Confirm if tea, coffee, or soft drinks for adults are included or available for purchase.
- Ask about facilities for baby feeding or changing if relevant to your group.
Being clear about what the venue provides for adults can avoid disappointment on the day.
Allergy Handling and Food Restrictions
Approaches to allergy management differ widely among venues. Some soft play centres offer allergen-free or alternative menu items if notified in advance, while others may not accommodate all dietary needs. Always ask the following:
- How allergies are communicated to kitchen staff and whether allergen information is available in writing.
- If substitutions can be made for common allergens (nuts, dairy, gluten, eggs).
- Whether food is prepared in a separate area to avoid cross-contamination.
- If it is possible to bring your own food for children with dietary restrictions.
- Whether staff are trained in basic allergy awareness and emergency procedures.
For severe allergies, it is advisable to get details of the venue’s procedures in writing and to consider bringing your own food if the venue cannot guarantee allergen-free preparation. Ask if the venue has a first aid-trained staff member on duty during parties. If food is provided by an external supplier, clarify how allergies are communicated and managed between the venue and the supplier.
Exclusive vs Shared Use: What to Clarify
Soft play parties may run during public opening hours, so the play area and facilities are often shared with other parties or the general public. Exclusive hire is sometimes available but usually comes at a higher cost and may only be possible at off-peak times. Clarify the following with the venue:
- Will your group have sole use of the play area or just the party room?
- Are there restrictions on the time of day or week when exclusive hire is available?
- If shared, how many other parties or guests may be present at the same time?
- Are there any additional facilities (such as a separate entrance or waiting area) for exclusive use?
| Type | Exclusive? | Extra Charge? |
|---|---|---|
| Party Room Only | Often | Sometimes |
| Whole Venue | Rare | Usually |
| Play Area | Depends | Varies |
If exclusive use is important, ask for confirmation in writing and check for any restrictions, such as time limits or minimum spend requirements.
Deposits, Cancellations, and Payment Terms
Deposits are typically required to secure a party booking. The balance is usually due one to two weeks before the event. Cancellation policies vary: some venues offer a partial refund if cancelled within a certain timeframe, while others may retain the deposit regardless of the reason. Some venues allow rescheduling due to illness or emergencies. Always ask for:
- The deposit amount and due date.
- When the final balance must be paid and how (e.g., by card or bank transfer).
- Written terms on cancellation, refund eligibility, and rescheduling options.
- What happens if your numbers change after booking.
Request a copy of all booking terms and conditions before making any payment. If you are booking far in advance, ask if prices or package contents are guaranteed at the time of booking.
Timings and Setup: What to Know
Party slots at soft play centres generally last between 90 minutes and two hours. This time usually includes both play and food, and sometimes a short period for celebration or cake. Venues may allow a brief setup period before the party starts, but this can depend on other bookings and cleaning schedules. It is important to ask:
- How early you can arrive to set up decorations or prepare the party room.
- Whether staff will assist with setup or if you are responsible for decorating.
- How long you have to clear the room after the party ends.
- Whether there are any restrictions on bringing your own decorations, banners, or balloons.
- If there are limitations on music or use of electronic devices.
Some venues do not permit wall-mounted decorations or confetti, so check for any restrictions in advance. Ask for written confirmation about setup and clear-up times to avoid misunderstandings.
What to Get in Writing Before Booking
To avoid misunderstandings, it is best to request written confirmation of all important arrangements. This should include a list of what is included and excluded in the package, details of allergy and food handling, access and setup timings, terms for exclusive or shared use, deposit and cancellation policies, and any additional charges for add-ons or extra guests. If you have specific requirements, such as dietary needs or accessibility, ensure these are detailed in your written agreement.
Decision rule: If a detail matters to you, such as allergy handling, adult food, or exclusive use, ask for it in writing before you pay a deposit.
Limits of This Guide
This guide covers typical inclusions and exclusions for soft play party packages in Glasgow and the west of Scotland. It does not account for individual venue policies, national chains, or venues outside this region. It does not provide pricing or endorse any business. Allergy handling and accessibility provisions vary; always confirm details directly with the venue. This information may not apply to parties for older children or adults, or to venues with a different focus such as trampoline parks or sports centres.
Common questions
Are adults included in soft play party packages?
Usually only children’s food and play are included. Adult catering, if offered, is typically charged separately. Seating for adults is usually available, but always check if refreshments are included or if there is an on-site café.
Is the birthday cake included in the package?
Most soft play party packages do not include a birthday cake. You may need to bring your own or order one in advance for an additional charge. Always confirm with the venue before booking.
Can I bring my own decorations or party bags?
Venues often allow you to bring extra decorations or party bags, but some have restrictions. Ask what is permitted and whether there are any guidelines about balloons, banners, or confetti.
What happens if I need to cancel or reschedule?
Deposits are usually non-refundable, but some venues allow rescheduling if enough notice is given. Always ask for the cancellation and refund policy in writing before you book.
How are allergies managed at soft play parties?
Venues vary in their approach. Some can provide allergen-free options if notified in advance, while others may not. Always discuss specific allergies and get confirmation of arrangements in writing.
Will my party have exclusive use of the play area?
Exclusive use is not standard and usually costs extra. Most parties share facilities with other guests. Check with the venue if exclusive hire is available and what it covers.
How long does a typical party slot last?
Most soft play party slots are between 90 minutes and two hours. This usually includes both play and food time. Ask about setup and clear-up times before booking.
What should I get in writing before booking a party?
Get written confirmation of what is included, allergy and food arrangements, exclusive use terms, timings, deposit and cancellation policies, and any extra charges. This helps avoid misunderstandings.